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Sales I - Unit 2.00 Review

Business

12th Grade

12 Questions

Used 5+ times

Sales I - Unit 2.00 Review
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of a product being sold directly to the user for ultimate consumption:

A perfume maker sells perfume to a boutique to sell to its customers.

A person sells bouquets of roses on the side of the road.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Two retail stores are striving to offer products for the lowest prices and best values in town. What role of selling in our economy does this illustrate?

Promotes competition

Adds utility

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer expects something because his/her friend received it, the customer’s expectation is influenced by?

past experience

individual needs

word-of-mouth information

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following skills can an employee use to uncover the hidden reason for a customer’s complaint:

Accounting

Questioning

Selling

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a true statement regarding customer complaints:

The best companies do not receive customer complaints.

Almost all customer complaints involve the product.

Customer complaints can benefit employees and businesses.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After restating a customer’s complaint, the employee should?

take action.

investigate the problem.

listen to the customer.

thank the customer for the complaint.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Individuals who are planning a career in selling should understand that?

there is no single, correct selling process.

the selling process is quite simple.

there is one correct selling process.

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