CHS 23 Sales Contest

A good sales person recognizes what influences a customer to make a purchase. These influences are called…

• Wants
• Motives
• Satisfaction or happiness factors
• Needs

Most sales people know ___ about what they sell.

• Too little
• Too much
• Two little technical knowledge, but enough general knowledge
• Enough

Customers are not influenced by…

• The interior of the business
• The appearance of the sales person
• The attitude of the sales person
• Customers are influenced by all of the above

How many steps are involved in the buying process?

• 5
• 7
• 11
• 9

The sales presentation begins with approach, which of the following is not an approach?

• Sizing up the customer
• Qualifying, the customer
• Measuring the customer
• Knowing the customer

Selling is…

• 90% presentation in 10% preparation
• 70% presentation and 30% preparation
• 30% presentation and 70% preparation
• 10% presentation and 90% preparation

Buyer benefits, do not include…

• Prestige
• Security
• Commission
• Appearance

Hidden objective is discovered by…

• Body language
• Asking questions
• Watching the customer
• All of the above

Fire objective will center around…

• Product, place, Price, and promotion
• Product, place, Price, time, and quantity
• Product, place, time, quality and promotion
• Product, Price, time, Quality, and quantity

The act of giving confidence to someone else is…

• Influence
• Sharing
• Reassurance
• Perseverance