NEGOTIATION SKILL 2023

The following are among the 4 Pillars of Communication, except:

• Using your senses

• Behaving flexibly

• Checking your emotions

• Setting your goals

The following are characteristics of a visual person except:

• Become rigid and inflexible when faced with timing

• Tend to skip over details

• Can be impatient with others

• Like to express concerns, ask questions, and give ideas

One of the ways on how kinaesthetic people decide is

• Likes new ideas; quality is a key factor

• Likes to be left alone to make a decision

• Tends to make decisions quickly

• Wants facts, statistics, reports, manuals etc.

Which of the following can be expected from a digital person when asked to make a decision?

• May ask a series of questions

• Usually makes decisions quickly

• May be silent as they are thinking it through

• Takes time to ‘feel’ it through.

What is meant by Credibility Technique?

• Never tell another person more than he can believe

• Use your credibility to convince another person

• Use a person of authority’s opinion to present a case

• Create credibility by telling people your expertise and experience

The following are Persuasion Techniques, except

• Secrets

• Future Pacing

• Time Pressure

• Feinting

According to a study done by Mehrabian, the impact of nonverbal behaviour to our message is:

• 7%

• 38%

• 55%

• 70%

When a person puts his hand or finger to his nose or mouth, it means…

• He might be lying

• He might be itchy

• He might be shy

• He might be angry

When you cross your arms during a conversation, people may perceive this as…

• Being cold

• Being defensive

• Being stubborn

• Being angry

The Salami negotiation strategy is to…

• Achieve your objective a bit at a time

• Take action first before discussing with others

• Use time factor to expedite the negotiation process

• Show interest in one aspect, but with a different objective