14 April 2023 Quiz

14 April 2023 Quiz

Professional Development

17 Qs

quiz-placeholder

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14 April 2023 Quiz

14 April 2023 Quiz

Assessment

Quiz

Other

Professional Development

Hard

Created by

Bella Loubser

Used 1+ times

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17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What are Self Help Services?

Self Help Services is a tool that afford customers the opportunity to manage their accounts without speaking to a call center agent.

Self Help Services is a tool that afford customers the opportunity to manage their arrear accounts without speaking to a collections call center agent.

Self Help Services is a tool that afford consultants the opportunity to manage customer accounts.

Self Help Services is a tool that afford customers the opportunity to manage their Airtime/Data without speaking to a call center agent.

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

To who is the Self Help service available to?

Consultants

Arrear Customers

Any Customer

Managers

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What Self Help Options is available to Customers?

Arrange a Promise to Pay

Debit order resubmissions

Request a call back from a Call Center consultant.

All of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What promotion is Vodacom running from the 4th of April?

Woolworths Vouchers

Accessory Vouchers

Sport jersey promotion

None of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Until when is this promotion running?

08 May 2023

30 April 2023

08 June 2023

31 May 2023

6.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

What Phone deals on Postpaid Core and RED VIP Plans on CBU must a customer get to qualify for this Promotion?

Samsung S22

iPhone 14 Pro Max

Oppo Reno 8 Pro

Samsung S23 Ultra

Samsung S22 Ultra

7.

FILL IN THE BLANK QUESTION

1 min • 5 pts

The First ______ customers who purchase the selected deals will receive a voucher.

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