QUIZ TQM MAC 2023

Continuous improvement means...

• constantly introducing small incremental changes in a business in order to improve quality and/or efficiency.

• Introducing big changes in a business in order to improve quality and/or efficiency.

• Introducing changes only when needed in order to improve quality and/or efficiency

What is the main objective of the Poka-Yoke?

• Carry out product inspections

• Eliminate operations that are performed during the manufacture of a product

• Focus a process or finish a product by reducing or eliminating defects

• Designing a process so that it can only be performed correctly

Who determines the level of quality of a product/service?

• The supplier

• The CEO

• The quality control manager

• The customer

Other than improving the quality of the product, what other advantage is there to using quality circles?

• They are cheap to run

• They can motivate staff who feel involved and responsible

• They improve the quality of the product

• Means that managers don't have to be involved

Who develop fishbone or cause-and-effect Diagram?

• Kaoru Ishikawa
• W Edwards Deming
• Juseph Juran
• Philp Crosby

Which of the following are key components of a Total Quality Management system?

• Individual responsibility, incremental improvement, use of raw data

• Collective responsibility, continual improvement, use of raw data

• Group responsibility, staged improvement, knowledge

• Involves everyone, continual improvement, use of data and knowledge

Which one is not part of kaizen process?

• Standardize Process

• Celebrate Success

• Develop System

The Kaizen tool that involves, first-hand observation is

• Six Sigma

• Gemba

• 5S

• TPM

Which of the following is general Kanban practices

• Visualize

• Limit WIP

• improve and evolve

• All of the above

Value Stream Mapping is a tool that help you to

• See how much value you add

• See and understand the flow of material and information

• See the core value of the company

• See the what is the most important value