Quality & ISO Refresher Training 2024

Choose the incorrect pairing of key challenges and how is it addressed by ISO 9001: 2015 requirements?

• VUCA environment: Issues tracking

• Diverse culture: Quality Goals unite and translate the strategy to employees.

• High attrition: Retention of knowhow/Documentation discipline

• QMS improvement: 3^rd Party Check

The base principle of ISO and QMS is the Deming Cycle summarized in the acronym PDCA which stands for:

(Note: Input your answers in CAPITAL letters without comma e.g. APPLE BOY)

QMG 2024: Achieve 2.0 rate on stakeholder satisfaction survey.

• TRUE

• FALSE

One of our strategic priorities from Quality Management Goals is to deliver _____as efficiency gains.

• 7% (7.9 MEUR)

• 7% (7.9 MEUR)

• 7% (7.4 MEUR)

• 7.2% (7.5 MEUR)

QMG 2024

Statement 1: Implement 15 major initiatives to 10,000 voluntary hours contribution to Sustainability and Corporate Social Responsibility.

Statement 2: Implement 10 major initiatives to 20,000 voluntary hours contribution to Sustainability and Corporate Social Responsibility.

• Both statements are true

• Both statements are false

• Only statement 1 is true

• Only statement 2 is true

It contains all digital modeled processes and links to all relevant process documents.

• Profact

• SharePoint

• SDS

• Signavio

Which among the following documents cannot be found in Signavio Document Storage (SDS)?

• Documentation Card of APGA

• Bank accounting process documentation

• Service Level Agreement of Finance

• Process Card of NAGA

A newly signed Job Description (JD) should be kept by an employee for the following instances except:

• Upon Promotion

• Upon transfer to a new role

• During Salary Appraisal

• If he/she is newly hired

The following tools are used to document risk analysis except for:

• Risk Analysis and Process Controls (RAPC)

• Failure Mode and Effects Analysis (FMEA)

• Corrections and Corrective Actions (CCA)

• Strengths, Weaknesses, Opportunities and Threats Analysis (SWOT)

Where can you find the organizational structure for the whole process?