customer-centric - keputusan strategis dan taktis bisnis ritel berkisar pada pelanggan mereka di masa lalu, saat ini dan masa yang akan datang.

Perilaku Konsumen 3

Quiz
•
Social Studies
•
University
•
Hard
Gulam Hazmin
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Betool Banget
Salah! Salah!
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Limited Problem Solving merupakan proses pengambilan keputusan belanja yang upaya dan waktunya tidak perlu terlalu pusing (banyak mikir)
Bener banget
Salah sih!
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pengambilan keputusan secara kebiasaan bisa juga disebut pembelian rutin.
Betul
Meleset
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CRM adalah singkatan dari Consumer Relationship Management
Bukan. CRM itu Customer Relationship Manager
Bukan. CRM itu Customer Relationship Management
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tujuannya dari CRM Bisnis adalah untuk meningkatkan persentase kunjungan pelanggan ke toko/jasa dari ritel.
Ya iya dong.
Ya engga dong.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Loyalitas pelanggan berarti bahwa pelanggan berkomitmen untuk menolak kegiatan pesaing yang mencoba untuk menarik dukungan mereka.
Yess. That's right!
No, it is not right.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mengisi form pemesanan bukanlah contoh data mining pelanggan, melainkan untuk keperluan order barang dan pengiriman
Bener sekali
Salah sekali
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