LA GESTION DES RECLAMATIONS CLIENTS
Professional Development
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LA GESTION DES RECLAMATIONS CLIENTS
Quiz
•
Business
•
Professional Development
•
Easy
Yvette Silva
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5 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Les clients insatisfaits peuvent causer des dommages à l'image de l'entreprise ?
VRAI
FAUX
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Les réclamations clients fournissent des informations précieuses sur les problèmes de produits ou service de l’entreprise ?
VRAI
FAUX
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Offrir une compensation financière à un client mécontent est la meilleure des solutions ?
VRAI
FAUX
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Pour rassurer un client il faut lui promettre que la situation ne se reproduira plus ?
VRAI
FAUX
5.
MULTIPLE SELECT QUESTION
20 sec • Ungraded
Il faut toujours donner raison à un client mécontent ?
VRAI
FAUX
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