April MSV
Quiz
•
Business
•
Professional Development
•
Easy
Mirna Khalaf
Used 4+ times
FREE Resource
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14 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The business is asking to change the COD,
You should advise the business that...
Take the action form his dashboard
We cannot change it
It is not guaranteed & the action still has the probability to get rejected
You change it
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Business (Koky shop) Received damaged materials, we need to
Raise a ticket to the flyer validation team to remove the new order COD
Send an email to the flyer validation team mentioning the damaged materials photo
Raise a ticket to the flyer validation team mentioning the damaged materials photo
Advsie the cusotme to make a new order
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The business wants to cancel this order,
You should ...
Advise te business to cancel it form his dashboard
Raise a ticket to the hub to cancel it
Advise the business that we cannot cancel it
Raise a ticket to the fulfillment center to cancel it
Take the action from the admin dashboard
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the customer exceeds his flyers quota and still needs flyers he can order paid flyers from the paid flyers section.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the order is returned to a bronze business that missed one item, he should refuse the order ...... & report within........
( Choose all correct answers)
-On Spot
-48 W.H
-48 W.H
-2 weeks
-On Spot
-14 days
-24 W.H
-2 weeks
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
the customer is asking if the star can contact him via WhatsApp,
You should...
(choose all the correct answers)
Add it as a note in the delivery notes
create a resolved ticket to the Hub
Add it as a note in the star notes
create an open ticket to the Hub
create a closed ticket to the Hub
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
the business should send the receipt of payment to reactivate his account, after paying through: .........
(Choose all the correct answers)
Paymob
Charge balance
Bank
Fawry
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