April MSV

April MSV

Professional Development

14 Qs

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April MSV

April MSV

Assessment

Quiz

Business

Professional Development

Easy

Created by

Mirna Khalaf

Used 4+ times

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14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

The business is asking to change the COD,

You should advise the business that...

Take the action form his dashboard

We cannot change it

It is not guaranteed & the action still has the probability to get rejected

You change it

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Business (Koky shop) Received damaged materials, we need to

Raise a ticket to the flyer validation team to remove the new order COD

Send an email to the flyer validation team mentioning the damaged materials photo

Raise a ticket to the flyer validation team mentioning the damaged materials photo

Advsie the cusotme to make a new order

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

The business wants to cancel this order,

You should ...

Advise te business to cancel it form his dashboard

Raise a ticket to the hub to cancel it

Advise the business that we cannot cancel it

Raise a ticket to the fulfillment center to cancel it

Take the action from the admin dashboard

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the customer exceeds his flyers quota and still needs flyers he can order paid flyers from the paid flyers section.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the order is returned to a bronze business that missed one item, he should refuse the order ...... & report within........

( Choose all correct answers)

-On Spot

-48 W.H

-48 W.H

-2 weeks

-On Spot

-14 days

-24 W.H

-2 weeks

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Media Image

the customer is asking if the star can contact him via WhatsApp,

You should...

(choose all the correct answers)

Add it as a note in the delivery notes

create a resolved ticket to the Hub

Add it as a note in the star notes

create an open ticket to the Hub

create a closed ticket to the Hub

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

the business should send the receipt of payment to reactivate his account, after paying through: .........

(Choose all the correct answers)

Paymob

Charge balance

Bank

Fawry

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Classlink

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