April MSV

The business is asking to change the COD,

You should advise the business that...

• Take the action form his dashboard

• We cannot change it

• It is not guaranteed & the action still has the probability to get rejected

• You change it

Business (Koky shop) Received damaged materials, we need to

• Raise a ticket to the flyer validation team to remove the new order COD

• Send an email to the flyer validation team mentioning the damaged materials photo

• Raise a ticket to the flyer validation team mentioning the damaged materials photo

• Advsie the cusotme to make a new order

The business wants to cancel this order,

You should ...

• Advise te business to cancel it form his dashboard

• Raise a ticket to the hub to cancel it

• Advise the business that we cannot cancel it

• Raise a ticket to the fulfillment center to cancel it

• Take the action from the admin dashboard

If the customer exceeds his flyers quota and still needs flyers he can order paid flyers from the paid flyers section.

• True

• False

If the order is returned to a bronze business that missed one item, he should refuse the order ...... & report within........

( Choose all correct answers)

• -On Spot

  -48 W.H

• -48 W.H

  -2 weeks

• -On Spot

  -14 days

• -24 W.H

  -2 weeks

the customer is asking if the star can contact him via WhatsApp,

You should...

^{(choose all the correct answers)}

• Add it as a note in the delivery notes

• create a resolved ticket to the Hub

• Add it as a note in the star notes

• create an open ticket to the Hub

• create a closed ticket to the Hub

the business should send the receipt of payment to reactivate his account, after paying through: .........

^{(Choose all the correct answers)}

• Paymob

• Charge balance

• Bank

• Fawry

The business will get his canceled order back to his address in Banha on the .....

(order was canceled on Tuesday the 25th of April)

• 30th

• 29th

• 28th

• 27th

Answer explanation

28 is Friday and we don't work on Friday

what do you need to fill the compensation form with for a fake update case?

^{(Choose all the correct answers)}

• Ticket ID

• Number of Free order

• The compensation Reason

• The amount of the credit

• All of the above

ما هو الشكل الصحيح لهذه الكلمة

• الخطأ

• إخطاء

• أخطاءواْ

• الخطاء