Day 1 Quiz

Which type of analysis can help you understand organization’s structure, functions and interactions?

• Enterprise Analysys

• Strategy Analysis

• Gap Analysis

• Stakeholder Analysis

Which of these is NOT a benefit of Journey Mapping?

• Better team alignment

• Systematic approach

• Increased empathy

• Better security

Which of these are key story elements?

• Hero

• Victory

• Helper

• Challenge

• Startpoint

Which method should a business analyst use to show current state business flows in Salesforce?

• Universal Process Notation

• Entity Relationship Diagramming

• SIPOC

• Storyboarding

Which type of analysis can you use to answer the following question:

Who are the internal and external decision makers/ influencers relevant to my client’s business?

• Strategy Analysis

• Stakeholder Analysis

• Enterprise Analysis

• Management Analysis

What’s one project step a Salesforce business analyst engages in?

• Creating profiles

• Setting up users

• Eliciting requirements

• Creating custom objects

Which of these is NOT a key activity for Business Analysts?

• Communication

• Implementing solutions

• Elicitation

• Platform configuration

Which of these problems can you identify with SF Optimizer?

• Long lighting page loading times

• Not enough daily active users

• Cluttered Objects

• Non-adoption of key features across the org

What does a journey map do?

• It guides the customer to the right solution via an easy-to-use interface.

• It helps your stakeholders find buried treasure.

• It illustrates the customer’s experience and their challenges when accomplishing tasks using your product or service.

• It shows investors your new products and innovations scheduled to come out in the current fiscal year.

Whiteboarding is a good first step when designing a journey map, because it can help align key story elements with a timeline.

• True

• False