When trying to get buy-in from C-styles, you should remember to?

• Quickly lay out your main points.

• Provide them assurances your plan is reliable.

• Provide lots of objective information.

• Create a friendly atmosphere to get to know them.

Answer explanation

C-style customers want to be assured that they are committing to the best, so they may scrutinise any offering for flaws or deficiencies. Have as many details and facts at your fingertips as possible.

When collaborating with an S-style you should?

• Give clear directions that address methods and logics.

• Give them challenging projects that have an impact on the bottom line.

• Let them know their ideas are being heard.

• Give clear guidance and time to complete tasks.

Answer explanation

People with the S style want to be given clear guidance and time to perform their tasks, and they don’t want to be rushed for quick answers. Provide them with the structure they require. Offer support by providing the information and resources they need to do their work.

A C-style is described as?

• Warm

• Strong-willed

• Predictable

• Diplomatic

Answer explanation

A person with a C style is described as careful, cautious, systematic, diplomatic, accurate and tactful.

The best way to recognise and reward a D-style is to?

• Meet regularly with them to assure they are meeting your expectations.

• Put them in the spotlight and provide opportunities to network.

• Compliment their performance and expertise.

• Step back and give them more autonomy

Answer explanation

People with the D style are demotivated by routine, foot dragging, and being under tight supervision. They respond well to working independently, setting results-oriented goals, and being praised with concrete examples of their achievements.

An i-style values?

• Loyalty

• Quality

• Freedom of expression

• Concrete results

Answer explanation

A person with an i style values coaching and counselling, freedom of expression and democratic relationships.

An S-style needs others who?

• Weigh pros and cons

• Remain calm

• Help prioritise work

• Concentrate on the task

Answer explanation

A person with an S Style may be limited by being indecisive, overly accommodating with a tendency to avoid change. Therefore, they need others to help them prioritize tasks.

An i-style is limited by?

• Being impulsive

• Being indecisive

• Lack of concern for others

• Being over critical

Answer explanation

A person with a i style prioritises taking action but may be limited by being impulsive and disorganised with a lack of follow-through.

If you’re in conflict with a D-style personality you’ll do best to?

• Follow up to make sure that the issue is actually resolved

• Support your position with logic and facts

• Let the person know you respect their feelings

• Avoid taking their blunt approach personally

Answer explanation

D-styles in conflict can become competitive and headstrong. They may be less concerned about damaging the relationship. Avoid viewing their directness as a personal attack and try to state your points objectively without getting defensive or lashing out.

The best way to recognise and reward an i-style is to?

• Give them more autonomy

• Give them a development opportunity that lets them network with others

• Give regular warm and sincere praise

• Compliment their performance privately

Answer explanation

The i-style individual appreciates vibrant environments and enjoys public recognition. They are likely to put a lot of energy into socializing and maintaining relationships

A person with an S-style tends to appreciate others who?

• Develop systematic approaches

• Recognise the needs of others

• Initiate changes in roles on a team

• Listen rather than talk

Answer explanation

An S-style personality may be limited by being indecisive and display a tendency to avoid change.