Open Campus 2023

What does the term "turn-down service" refer to in luxury hospitality?

• A complimentary breakfast delivered to the guest's room

• The process of preparing a room for a new guest after check-out

• A service offered in the evening where staff prepares the room for sleep

• A service for guests requesting a different room during their stay

Which of the following front office activities are included in the arrival stage of the guest cycle?

• Reservation and pre-registration functions

• Reservation and registration functions

• Registration and rooming functions

• Rooming and guest services functions

What is the term used to describe a luxury hotel's top-floor suite with exclusive amenities and breathtaking views?

• Presidential Suite

• Royal Suite

• Penthouse Suite

• Ambassador Suite

Which of the following is a primary front office concern during the occupancy stage of the guest cycle?

• Security

• Account settlement

• Room assignment

• Coordinating guest services

Which luxury hotel chain is known for its iconic rooftop pools with panoramic city views?

• W Hotels

• Shangri-La Hotels and Resorts

• The Standard Hotels

• Ace Hotel

What is the term used to describe a luxury hotel that offers extensive on-site facilities and services to cater to guests' every need?

• Resort Hotel

• Boutique Hotel

• Wellness Retreat

• Urban Oasis

The English word “ritzy” comes from the deluxe Ritz hotel chain, the first hotel of which was opened in Paris in 1898.

• True

• False

Which European country attracts the most tourists?

• France

• Spain

• Italy

• Turkey

The workforce in the tourism and hospitality industry is comprised of 40% women.

• True

• False

What is the term used to describe a luxury hotel that is operated within a historic, landmark building?

• Heritage Hotel

• Château Hotel

• Landmark Lodge

• Historic Haven