HCP 203 CLO 3 Mastery Review

What makes an effective and good manager?

• They make themselves responsible for overall office activities

• Getting angry in the right way in the right amount at the right time

• They know how to use their time wisely

• Understands the different roles of the office staff

As an MA you have to work within your scope of practice. What are some things that you can do without going outside of your scope?

• inspecting equipment for potential hazards

• giving medical advice to patients over the phone

• writing business letters

• preparing purchase orders

Which of the following will have the job descriptions, job responsibilities, and personnel policies

• Policies and Procedures Manual

• Office Manual

• Office Brochure

• New Employee Packet

Which of the following would be considered a mid-level provider?

• MA

• MD

• PA

• RN

Which organization offers certification examinations for the National Certified Medical Assistant?

• NCCT

• AMT

• NHA

• AAPC

As an MA you can do which of the following?

• Diagnose

• Obtain patient history

• Patient prep

• Get vitals

What is the purpose of the operator audit log?

• The show the manager if any took a long lunch

• The help the manager monitor each operators usage

• To assure the manager can bill each patient for the physician's time

• The help the manager decide if someone needs a new log in

Which of the following is not an activity involved with closing the office at the end of the day?

• Check the fax machine

• Secure all medical records

• Forward calls to voicemail or the answering machine

• Put lab specimens in pickup receptacle