UNIT 11

I'm sorry for the ...

• inconvenience

• molesties

• invoice

• apologise

Answer explanation

I'm sorry for the inconvenience= Disculpe las molestias.

I'd like to make a ... . I'm dissastisfied with the service.

Please return it ... our expense.

• in

• on

• at

• by

Please let me check our ...

• data

• cabinets

• folders

• records

We'll ... the broken items.

• resend

• replace

• restitute

• record

I'll be happy to ... you

• attend

• charge

• overcharge

• assist

I'll put you ... to our Customer Services Department.

• through

• with

• on

• along

What is this?

• A coat

• A vestless

• A waistcoat

• A sleeveless jacket

This carton of milk is ... its sell-by-date

I'm not happy with how they ... my complaint.

• answered

• gave up

• handled

• dealt