Technology in Sales, Meetings and Events

Describes a wide range of IT, e-commerce, and similar technology solutions within the hospitality industry.

• Sales technology

• Hospitality technology

• Information technology

• Entertainment technology

The use of this technology is typically intended to either make life easier for a business’s employees, or to improve the overall---

• Reaction

• Emotions

• Experience

• Review

Have played a significant role, especially in the widespread adoption of voice search, augmented reality, artificial intelligence, and the Internet of Things.

• Technological advances

• Cultural advances

• Political advances

• Technological stability

Many of these technologies have grown because they help to reduce friction and cut---

• Costs

• Supplies

• Waiting times

• Corners

Technology can help businesses streamline their processes, reduce costs, lower staff workloads, increase revenue generation potential, and---

• Increase demand

• Improve customer experience delivery

• Improve efficiency

• Increase revenue

Is a growing technology trend within hospitality that can help guests find hotels, restaurants, and cafes that uses speech recognition.

• Geoguessr

• GPS

• Google Maps

• Voice search/control

Is a payment system that uses cards, key fobs, and smartphones to transact payments.

• Cheques

• Contactless payment

• Bills

• Crypto

Are machines designed to assist humans in performing tasks such as cleaning, cooking, and delivering services.

• Cooking/Cleaning appliances

• Waiters and food servers

• Robots in Hotels & Restaurants

• Cars

These are appliances commonly found in hotels that are connected to the internet and are called “Smart” appliances

• Internet of Things

• Kitchen stove

• Air conditioning unit

• Television

It uses technology to create immersive, three-dimensional experiences for guests, such as virtual tours of hotels, restaurants, and other places of interest.

• Oculus

• Virtual Augmentation

• Virtual Reality

• Virtual Streaming