DI Fireside Series - User Ecosystems and Artefacts

All users are stakeholders but not all stakeholders are users.

• True

• False

We should intentionally think about our users broadly because we want to

• use their knowledge to build solutions

• understand their impact on interconnected ecosystems

• avoid missing out solutions that other users want

• build good relationships with our users

Which of the following tools encourages parallel users interaction?

• eWorkplace Homepage

• Google Slides

• Entour

• GeBiz

We sometimes engage Extreme Users in user research because

• they can provide solutions to unexpected complex challenges

• they can inspire us to think out of the box

• We want to learn perspectives that are uncommon to gain new insights

• they speed up the research process

When should we engage surrogate users?

• All the time because surrogates are sufficient stand-ins for intended users

• Only if it is difficult to engage intended users

• When we want to discover relationships between surrogate and intended users

• Never