CNA chapter 10

1. Which of the following are considered forms of identification?

• (A) References and NA certificates
• (B) Driver’s license and high school diploma
• (C) Social security card and driver’s license
• (D) Job application and GED

2. Which statement is true of references?

• (A) They should come from relatives.
• (B) They should come from former employers.
• (C) They should come from friends.
• (D) They should come from parents.

3. Ideally speaking, how many pages long should a résumé be?

• (A) One page
• (B) Two pages
• (C) Three pages
• (D) As many pages as needed to convey all important information

4. Why might an employer perform a criminal background check on newly-hired NAs?

• (A) NAs are known to steal from facilities.
• (B) It is best never to trust anyone.
• (C) Employers like to have power over their employees.
• (D) The law may require it for the protection of residents.

5. Which of the following statements is true of job applications?

• (A) The candidate should leave anything blank that he does not want to answer.
• (B) The candidate can write “N/A” for ques- tions that do not apply to him.
• (C) The candidate should complete the appli- cation before reading it all the way through to save time.
• (D) The candidate should not tell the truth if certain answers will make him look bad

6. What should a candidate for a nursing assistant job be sure to do when going for an interview?

• (A) Find someone to care for her children so she does not have to take them along.
• (B) Put on all of her most striking jewelry.
• (C) Wear perfume so that she smells nice.
• (D) Wear flip-flops so that she feels comfort- able and relaxed.

7. Which of the following would be the least appropriate thing to say to a potential employer when interviewing for a job?

• (A) “I love the idea of making people’s lives more comfortable and helping them get better.”
• (B) “I have three younger siblings so I really started taking care of others as a child.”
• (C) “I left my last job because my boss was always criticizing me even though I wasn’t doing anything wrong.”
• (D) “My last supervisor was fantastic and I learned a lot at that job, but I’m really excited to gain new skills as a nursing assistant.”

8. Which of the following is one reason a job description is important?

• (A) It can show the resident what the NA is supposed to do.
• (B) It outlines the steps the NA needs to take if she has a disagreement with another care team member.
• (C) It can reduce misunderstandings between the NA and her employer about the NA’s job duties.
• (D) The NA can refer to it if she forgets how to perform certain procedures

9. The best response an NA can give to hostile criticism is:

• (A) “It’s not my fault.”
• (B) “You’d better apologize to me.”
• (C) “You are being irrational.”
• (D) “I’m sorry you’re disappointed.”

10. Which of the following is a tip regarding appropriate body language to use when resolving conflict?

• (A) Lean back in your seat and cross your arms as you talk to the other person.
• (B) Maintain eye contact and lean forward slightly.
• (C) Lean far forward in your seat and stare at the other person.
• (D) Slouch to show you are relaxed.