WFM Quiz

"I don't see the unit on site. I called the driver and he said that he placed it in front of my parking lot but it isn't here."

• Supplier Delivery Inquiry

• Service Issue

• Customer Pickup Inquiry

• Delivery Inquiry

"The driver came by earlier but I told them I needed the unit for another week."

• Extension

• Supplier Pickup Inquiry

• Extension + DR Fee

• Termination

"I need this unit picked up today"

Equipment Status: Equipment on site

• Customer Pickup Inquiry

• Supplier Pickup Inquiry

• Termination

• Cancellation

"I need a copy of my invoice to show my manager."

• Customer Pickup Inquiry

• Extension

• Termination

• Customer Invoice Request

Supplier: "I'm sorry, apparently I didn't have any units available for tomorrow. Could you guys take a 26' Electric Scissor Lift instead?"

(choose two answers)

• Date Change

• Rental Coordinator Re-Source

• Customer Care Re-Source

• Supplier Delivery Inquiry

"I need the equipment moved to a new jobsite."

Status: Equipment on site

• Customer Care Re-Source

• Extension

• Equipment Move

• Rental Coordinator Re-Source

"I need the equipment moved to a new jobsite."

Status: Scheduled

• Equipment Move

• Customer Jobsite Address Change

• Date Change

• Customer Contact Info Change

"I don't need the equipment anymore"

• Termination

• Cancellation

• Customer Jobsite Address Change

• Customer Contact Info Change

"I want my rental to automatically end when the duration is up"

• Date Change

• Termination

• Change to auto-term

• Change to auto-extend

"My mailbox was full when you guys sent the SO before. Can I have another copy of it?"

• Customer Invoice Request

• Extension Inquiry

• Make Corrections

• Send SO