TPPH BEST T&D + Vivint Process Refresher
Authored by Archita Gupta
Professional Development
Professional Development
Used 1+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
9 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many New Hire Onboarding Surveys (Pulse Surveys) to we ask the agents to complete?
1
2
3
4
2.
FILL IN THE BLANK QUESTION
1 min • 1 pt
The Onboarding - Training Pulse Survey is a mandatory course in MyTPLearning made available on their __th day.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What if the RPC target of Tier 3?
$3
$12
$18
$20
4.
OPEN ENDED QUESTION
3 mins • 1 pt
CSAT Survey Follow-Up Policy
After notating your attempt to contact in the Qualtrics Activity Notes, what should be the status of the ticket? for how long?
Evaluate responses using AI:
OFF
5.
OPEN ENDED QUESTION
3 mins • 1 pt
Paste the TR+VFT Rate calculation here please.
Evaluate responses using AI:
OFF
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What Copay Fee will be invoiced to a customer who completed all of the troubleshooting steps?
$49
Waived
Non-Billable
$99
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What must be created to document every escalated call you receive from agents?
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
