Management Essentials 3

According to Herzberg, what did he feel was the single most important motivator of employees ?

• Recognition of Accomplishments

• That they come to work on time

• They meet the physiological needs of Maslow's Hierarchy

• Something Herzberg wished McGregor would have had a Theory on

_______ is an active approach using reasoning and bargaining

• Passive

• Aggressive

• Assertive

_______leadership wants to get along, too nice & don't state opinions

• Assertive

• Passive

• Aggressive

What are the goals of Assertive skills ?

• 1. Keep something going

  2. build individuality

• 1. Keep building friendship

  2. build mutual respect

• 1. Keep communication going

  2. build mutual respect

• 1. Keep calm & stay strong

  2. build communication

Behavior Comparison - when it comes to GOALS which below avoids conflict

• Passive

• Aggressive

• Assertive

Coaching relies on WORDS and ACTIONS

• TRUE

• FALSE

Behavior Comparison - What the EYES are like for an Aggressive Person

• warm and kind

• Direct, open, frank

• Averted, look down, look away

• Piercing, cold, stare down

Behavior Comparison - A relaxed, well-balanced posture BODY style would be best suited for someone who is

• Assertive

• Aggressive

• Passive

• a bus driver

Most people are naturally lazy and don't like to work

• Theory X

• Theory Y

________ a threatening approach where they get what they want, no matter what

• Aggressive

• Passive

• Assertive