SUMMATIVE 2 PRINCIPLES OF MANAGEMENT (ORIGINAL)

A manager stressed the need for all the employees to follow orders and instructions from him and not from anyone else. Which of the following principle does he refer to?

• (a)         Order

• (b)        Discipline

• (c)         Scalar chain

• (d)        Unity of command

One of the staff suggested to review the pattern of nursing care that have been used in the current ward settings, which is also known as

• (a)        job descriptions

• (b)       rules to be followed

• (c)        manual of procedure

• (d)       system used to deliver care

The following functional nursing facts are TRUE.

• (a)         One to one nurse patient ratio.

• (b)        Concentrates on tasks and activities.

• (c)         Emphasizes use of group collaboration.

• (d)        Provides continuous, coordinated and comprehensive nursing services.

All of the following are the advantages of functional nursing EXCEPT.

• (a)         great control of work activities.

• (b)        workers feel secure in dependent role.

• (c)         most economical way of delivering nursing services.

• (d)        psychological and sociological needs are emphasized.

The vision of the hospital is referenced in the following statement.

• (a)            All the nurses shall undergo continuing competency training program.

• (b)           The AB Medical Centre aims to provide a patient-centered care in a total healing environment.

• (c)            The officers and staff of AB Medical Centre believe in the unique nature of the human person.

• (d)           The AB Medical Centre is a trendsetter tertiary health care in the Malaysia in the next five years.

John orients his staff on the patterns of reporting relationship throughout the organization. The following principle refers to ________________.

• (a)            Hierarchy.

• (b)           Esprit d’corps.

• (c)            Span of control

• (d)           Unity of direction.

Amar highlighted the importance of promoting ‘esprit d corps’ among the       members of the unit. Which of the following remark of the staff indicates that   they understand what he pointed out?

• (a)         “We will ensure that all the resources that needed are available”.

  other”.

• (b)        “Let’s work together in harmony and be supportive for each

• (c)         “In order to achieve target, must follow the directives of Amar and not        other managers”.

• (d)        “We need to put our efforts together in order to raise the bar of excellence   in the care we provide to all or patients”.

            A manager discussed the goal of department with his team members. Which of the following statement is an example of goal?

• (a)         Establish rapport with patients.

• (b)        Increase the patient satisfaction rate.

• (c)         Reduce response time to two minutes.

• (d)        Eliminate the incidence of delayed administration of medications.

The first step-in decision-making process is to ________________.

• (a)         evaluate results.

• (b)        choose a solution.

• (c)         identify alternatives.

• (d)        determine the problem.

A nurse educator is conducting orientation among new staff nurses in her department. Which of the following information provides information on the channel of communication, span of control and lines of communication?

• (a)     Policy

• (b)    Job description

• (c)     Manual procedures

• (d)    Organizational structure