Hawkz SCS, SPP3.0 Agent OS

What must now be true to set up Auto Pay (all that apply)

• Zero Balance

• Check Account Saved

• Never had a returned payment

• Debit or Credit card method of payment

Equipment swaps for modems/routers are?

• Proactive

• Reactive

Speed will be increased to what speed after migration

• Internet 100 or 300 MB

• Ultra

• Gig

• Ultra Gig

When does billing begin for new customers (all that apply)

• Install Date

• One day after Install Date

• Once equipment is activated

• 14 days

What information can be provided to non-customer to make payment? (select all that apply)

• Total Due

• Minimum Due

• New Promotions

• Last payment received

Like for like Swap is available for all equipment?

• True

• False

When does/did the first migration begin

• 3/29/2023

• 5/20/2023

• 4/20/2023

• 5/4/2023

Upon canceling their account customer has how many days to return equipment?

• 10

• 12

• 30

• 14

When removing Seasonal Suspend for ACP what is standard time frame?

• 3 hours

• 1-2 hours

• 24 hours

• 15 min with restart

Like for Like swaps are managed under what tab?

• Billing Beta

• Dashboard

• Troubleshooting

• Device Management