Huddle topic's

What do we do for celebrations? If a guest request to add a special celebration (Birthday)?

• Our staff will approach, guest's table to sing, along with a "celebration cake"

• Our Staff will approach, guest's table to sing or honor the event with good wishes along with special complimentary dessert.

• Birthday guest get a "free dining package"

DG Wanda call in to let us know her passport is expired, which documents she must bring instead of a valid passport (guests are US citizen)?

• US birth certificate only

• US birth certificate + Driver license (US BC must be original or notarized copy, state issued)

• Valid passport is required because one port of call is Mexico

When do we offer a call back or supposed to call our callers back?

• 1. When having audio issues

  2, When call gets disconnected

• When DG/TP requests us to call them back

• We never offer call back

What are the options for my onboard expense account payment method?

• Credit card,

  Cash

• Credit card only

DG Lynn called in to make an upgrade to cat 3D on her casino booking, can we proceed and complete this process?

• Of course!

• No, we have to transfer call to our Club Royale department

As per KD Most of our refund processing happens within?

• 7 business days

• 14 business day, there are some exceptions, process can take approximately 30 business days.

• 7-10 business days