Principals of Management Exam 3 (part 3)

An individual's level of fear or anxiety associated with either real or anticipated communication is referred to as

• Communication apprehension

• Communication medium

• Leadership trepidation

• Anticipation nervousness

• Publice consternaiton

Which of the following is the best advice for written communication that is highly important?

• Get a second opinion

• Use pretentious language

• Use jargon

• Use technology channels to distribute the message

• Keep it long

For most women, conversation is primarily

• A language of rapport

• Used to pass information

• A way to tell stories

• Used to exhibit their knowledge

• A means to preserve independence

Downward communication is usually used to communicate information about all of the following except

• Suggestions for improvement

• Procedures

• Implementation of goals

• indoctrination

• performance feedback

When informing your staff of the date for the company picnic, which communication channel would be most practical and successful?

• Memo

• Telephone conversation

• Video conference

• Newspaper notice

• Face-to-face conversation

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

• Channel

• Message

• Filter

• Receiver

• Sender

Which of the following is defined as communication transmitted through actions and behaviors rather than through words?

• Nonverbal communication

• Written communication

• Verbal communication

• Electronic mail

• Oral communication

What are key elements of communication

• b. Encoding, noise, and symbols

• c. Feedback, message, and perception

• a. Feedback, circuit, and perception

• e. Message, circuit, and decoding

• d. Encoding, message, and feedback

Which of the following communication channels does not focus on a single receiver, uses limited information cues, and does not permit feedback?

• Bulletins

• Video conference

• Telephone conversations

• A personal memo

• Face-to-face contact

Which communication channel would be most successful to inform managers of an impending companywide layoff?

• Face-to-Face contact

• Telephone conversation

• Electronic media

• Written media

• None of these choices