TAF HIGHPOINT SUPER QUIZ

Which of the following is our mission statement?

• To achieve absolute customer satisfaction by providing caring professional service and quality goods

• Our mission is to achieve absolute customer satisfaction by providing caring and professional service and quality goods

• Our mission is to achieve absolute customer satisfaction by providing caring professional service and quality products

• The mission is to achieve absolute customer satisfaction through providing good service and high quality products.

FAB - Which of the following are NOT an Advantages of a vortex sock?

• Prevents blisters

• Moisture wicking fibres

• Keeps the feet dry/sweat free

• Added cushioning

Answer explanation

Moisture wicking fibres are a feature of the vortex socks, the advantage of this is sweat-free/dry feet

benefit: prevents blisters for the customer.

Which of the following is greet and seat rule 5?

• I will use ACAV to handle objections raised

• I will handle any objections raised

• I will bring out 3 pairs of shoes, a fitting solution & FAB

• I will do a handstand for every customer I fit

• I will bring out 3 pairs of shoes and add value by FABBING

Answer explanation

Remember a fitting solution is a part of your process, and fabbing is how we give value to our customers!

Select which of the following are characteristics of shoes? (HINT: you can select as many as you like but all have to be correct to get points)

• Stability

• Traction

• Shock Absorption

• Cushioning

• Breathabilty

Answer explanation

The six shoe characteristics are the following:

- Stability

- Flexibility

- Breathability

- Traction

- Durability

- Shock Absorption

We use these characteristics to explain the advantage of features in the shoes/FS.

What is ACAV?

• Acknowledge, Clarify, Address, Verify

• Acknowledge, Confirm, Address, Verify

• Address, Clarify, Acknowledge, Validate

• 

Which of the following is not an assumptive closing statement?

• Would you like to take the socks as well?

• Take those off and I will waterproof them for you.

• Are you happy with those?

• All of them are assumptive closes

Answer explanation

Assumptive closes are closing statements we make we we have strong buying signals for our customers here are a few examples of closing statement that you would use if buying signals were weaker:

Eg. "have you decided which shoe you prefer, the first or second one?" - alternative choice close

Eg. "They're a lot more comfortable compared to your last pair aren't they?" - Summary close (Statement after summarising the FABs of the shoes.)

Which of the following KPI targets are correct?

• Multi Sales (8%)

  Fitting Solutions (9%)

  MYFIT Usage (80%)

  MYFIT Sign up (50%)

• Multi Sales (6%)

  Fitting Solutions (10%)

  MYFIT Usage (90%)

  MYFIT Sign up (50%)

• Multi Sales (8%)

  Fitting Solutions (9%)

  MYFIT Usage (80>100%)

  MYFIT Sign up (80%)

• Multi Sales (8%)

  Fitting Solutions (9%)

  MYFIT Usage (80>100%)

  MYFIT Sign up (90%)

Answer explanation

You guys know this one!

Which Fitting Solution does the following FAB describe?

Feature: Dual density cushioning pods

Advantage: enhanced cushioning and responsiveness

Benefit: Gets you moving further and faster on your runs

• New balance 880 v12

• Comfort insole

• Response insole

• Vortex sock

Which of the following is not an acceptable greeting?

• "What are you upto this weekend?"

• "Hey how are you going?"

• "Looks like you've got your hands full."

• "This is the latest update of (brand/model)"

Select the Benefits (FAB):

• This will help prevent odour

• great for preventing blisters

• Great for reducing sweat

• It's antibacterial

• Will help reduce that swelling you experience on a run