Leadership Unit 3 Review

Suggestions for inspirational and powerful speaking and writing include the following except:

• gear your message to your listener including their needs

• use business jargon in appropriate doses

• don't use heavy-impact and emotion-provoking words

• minimize language errors, junk words, and vocalized pauses

Videoconferencing, including telepresence, places __________ demand on nonverbal communication

• More

• Less

Which of the following is NOT one of the three impediments to listening well (according to the text)?

• the leader multitasking while listening

• people can listen to more words per minute than others can speak

• leader's are focused on the speaker or presenter

• leaders are already overloaded

What is the collaborative approach to conflict resolution?

• I get my way, you don't. Win-lose

• I will accommodate you so you get your way. Lose-win

• We can work together to come up with a solution that will benefit both. Win-win

• We are going to avoid dealing with this conflict. Lose-lose

Leaders and managers spend very little time managing or dealing with conflict. 

• True

• False

A long-standing method of considering internal strengths, weaknesses, and external opportunities and threats in a given situation.

• AI -Artificial Intelligence

• Strategic Leadership

• SWOT Analysis

• SWAT Analysis

The process of creating or sustaining an organization by providing the right direction and inspiration.

• AI -Artificial Intelligence

• Strategic Leadership

• SWOT Analysis

• SWAT Analysis

The organization’s plan for achieving its vision, mission, and goals. (How they will reach goals)

• AI -Artificial Intelligence

• Strategic Leadership

• Strategy

• strategic planning

Those activities that lead to the statement of goals and objectives and the choice of strategy. Traditionally conducted at the executive level of management, the trend today is to engage employees at all levels.

• Learning Organization

• Strategic Leadership

• Strategy

• strategic planning

The ability to quickly reorient the organization to capitalize on valuable opportunities.

• Learning Organization

• Agility

• Knowledge Management

• Strategic Planning