Service Advisor Level 1
Authored by dede yadi
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Professional Development
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
Kelengkapan data yang harus diserahkan kepada SA (Service Advisor) dari customer pada saat melakukan pendaftaran customer adalah...
Form pass, Owners Manual dan STNK
Form check list penerimaan kendaraan, Form pass, STNK, Buku Service & Garansi
Form pass dan form check list penerimaan kendaraan
Form pass, STNK, dan Buku Service & Garansi
2.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
Kelengkapan yang harus disiapkan SA pada saat melakukan penyerahan kendaraan setelah service adalah...
Form SPK, Form check list penerimaan dan penyerahan kendaraan, form final inspection dan rekomendasi service, Sticker Reminder Service, Form pass/Gate pass
Form penanganan keluhan, Form SPK, Form check list penerimaan dan penyerahan kendaraan, form final inspection dan rekomendasi service, Buku Service dan Garansi
Form SPK, Form check list penerimaan dan penyerahan kendaraan, form final inspection dan rekomendasi service, Form penanganan keluhan, Sticker Reminder Service, Form pass/Gate pass
Buku Service dan garansi, Sticker Reminder Service, Form SPK, Form check list penerimaan dan penyerahan kendaraan, form final inspection dan rekomendasi service & Form pass/Gate pass
3.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
KPI dari service on site yang dilakukan oleh dealer adalah...
100% layanan service on site melalui layanan mobil service dan permintaan layanan dari customer dapat terlaksana
90% layanan service on site melalui layanan mobil service dan permintaan layanan dari customer dapat terlaksana
100% layanan service on site melalui layanan booking service dan permintaan layanan dari customer dapat terlaksana
100% layanan service on site melalui layanan booking service dan 90% permintaan layanan dari customer dapat terlaksana
4.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
Pada form checklist penerimaan dan penyerahan kendaraan terdapat revisi dimana ada penambahan...
Kolom kondisi body kendaraan
Kolom final inspection
Kolom penyerahan barang bekas
Kolom rekomendasi service
5.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
Setiap kendaraan baru yang masih menjadi stock dealer, wajib dilakukan perawatan berkala unit stock 1 bulanan dan 3 bulanan, yang bertanggung jawab untuk melakukan perawatan berkala 3 bulanan adalah...
Mekanik senior dealer
Mekanik junior menggunakan SPK.
PIC stock controller
Mekanik dealer atas perintah workshop head
6.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
Customers dapat mengatur Driver ke Unit-nya, sebagai Referensi untuk memberikan Perintah Kerja atau mengetahui Kebiasaan mereka, melalui fitur...
Maintenance
Driver Assignment
Geozone
Report
7.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
Dalam telematics terdapat istilah Geozone / Geofence, apakah arti dari istilah tersebut..?
Peta Wilayah
Batas Profinsi
Batas Wilayah
Pagar Kota
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