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W1_D1_Knowledge Assessment Upskilling

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Professional Development

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W1_D1_Knowledge Assessment Upskilling
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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Choose the correct Payment Arrangement call flow.

Greet the customer, Acknowledge the customer's journey, Personal Guarantee, promote digital first, acknowledge, relevant advisements and recap.

Greet the customer, acknowledge, promote digital first, Acknowledge the customer's journey, relevant advisements and recap, Personal Guarantee.

Acknowledge, Greet the customer, promote digital first, Personal Guarantee, acknowledge, Acknowledge the customer's journey, relevant advisements and recap.

None of the above.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A $__ restore fee per line with a cap of 3 lines, payment support fee, and taxes will be included in the installment(s) if your account is suspended (including ladex) for non-payment 

$25

$10

$20

$15

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How many days past due that the customer is no longer eligible

for a payment arrangement and has a minimum payment required?

0-15 days

16-30 days

31-60 days

None of the Above

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

 How many days past due that the customer needs

to have FDP required and No Minimum Payment Required?

0-15 days

16-30 days

31-60 days

None of the Above

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Choose the correct option in making a  Payment arrangement without being charge  for $10 support fee. 

T-Mobile Application

T-Mobile Website

Automated phone system (IVR)

All the Above

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This is necessary to help some customers get back on track.

Payment Arrangement

Credit

Adjustment

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It's included when setting up a payment arrangement. (Select all that apply)

Restoral Fees

Balance

Support fee

All of the above

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