W1_D1_Knowledge Assessment Upskilling

Choose the correct Payment Arrangement call flow.

• Greet the customer, Acknowledge the customer's journey, Personal Guarantee, promote digital first, acknowledge, relevant advisements and recap.

• Greet the customer, acknowledge, promote digital first, Acknowledge the customer's journey, relevant advisements and recap, Personal Guarantee.

• Acknowledge, Greet the customer, promote digital first, Personal Guarantee, acknowledge, Acknowledge the customer's journey, relevant advisements and recap.

• None of the above.

A $__ restore fee per line with a cap of 3 lines, payment support fee, and taxes will be included in the installment(s) if your account is suspended (including ladex) for non-payment 

• $25

• $10

• $20

• $15

How many days past due that the customer is no longer eligible

for a payment arrangement and has a minimum payment required?

• 0-15 days

• 16-30 days

• 31-60 days

• None of the Above

 How many days past due that the customer needs

to have FDP required and No Minimum Payment Required?

• 0-15 days

• 16-30 days

• 31-60 days

• None of the Above

Choose the correct option in making a  Payment arrangement without being charge  for $10 support fee. 

• T-Mobile Application

• T-Mobile Website

• Automated phone system (IVR)

• All the Above

This is necessary to help some customers get back on track.

• Payment Arrangement

• Credit

• Adjustment

It's included when setting up a payment arrangement. (Select all that apply)

• Restoral Fees

• Balance

• Support fee

• All of the above

You can't delete the payment arrangement if it's not yet more than more than 24 hours from the time it was created.

• True

• False

Deleting payment arrangement can be done by:

• Supervisor

• Representative

• Senior Rep

We can offer the 48-hour grace period if customer can't pay the scheduled payment arrangement to satisfy our customers. By doing so, we can hit our 100% NPS

• True

• False