SB Experience & Customer Service Commitment

Starbucks Mission ???

• To inspire and nurture the human spirit — one person, one cup and one neighborhood at a time.

• Creating a culture of warmth and belonging, where everyone is welcome.

• Acting with courage, challenging the status quo and finding new ways to grow our company and each other.

• We succeed by creating an experience that comes to life, in large part, because of how we treat our people, how we treat our farmers, our customers and how we give back to our communities.

Our customers have told us the number one reason they return to Starbucks is because of ....???

• the connections they make with baristas

• the care from Starbucks Reward Program

• the consistency in standard

• the 3rd Place

What is an important part of your job?

• Anticipating customers’ needs and then connecting in a way that is right for each customer

• Offer a friendly greeting

• Get to know customers' names

• Remember what they typically order

Starbucks opens first store in Seattle’s Pike Place Market. When???

• 1971

• 1972

• 1987

• 1985

What is Our Customer Service Commitment?

• Make every moment right

• Smile and make eye contact

• Learn customers’ names and orders

• Offer a friendly, genuine greeting

Passion for service is a craft that is continuously refined through the practice of

• Awareness

• Empathy

• Action

• Listen Actively