L4 - Demonstrating Self-Control

The ability to manage your feelings, words, and actions is called _____________.

• Self-Control

• Body Language

• Alternate Behaviors

• Burnout

_____________ is a type of exhaustion that is usually caused by too much stress.

• Self-Control

• Body Language

• Alternate Behaviors

• Burnout

_____________ includes gestures, facial expressions, posture, eye contact, or any other form of communicating without words.

• Self-Control

• Body Language

• Alternate Behaviors

• Burnout

Self-control helps you be successful in your relationships with other individuals because it helps you avoid making angry or insulting remarks that might offend your friends or coworkers.

• True

• False

Having self-control means having patience, which is important when dealing with difficult people around you, whether they are classmates, coworkers, or customers.

• True

• False

With self-control, you are much less likely to respond to difficult people in an offensive, rude manner.

• True

• False

Unfortunately, there are bullies and mean people everywhere—even in the workplace.

• True

• False

Coworkers may make insulting comments about your work and customers may say rude things when they’re upset, but self-control can help you avoid retaliating in anger.

• True

• False

Finding ways to avoid the things that cause you stress

• Stimulus Control

• Alternate Behaviors

• Reward Technique

• Punishment Technique

Habits that you develop or actions that you take to better cope with stressful situations

• Stimulus Control

• Alternate Behaviors

• Reward Technique

• Punishment Technique