ORGANIZATION AND MANAGEMENT QUIZ

must be clear, effective and culturally sensitive to the individual’s needs.

personal communication is most critical because it is influenced by

culture and directness.

associated with the carrier of the message, which may be face to

face, telephone or letter.

reaction to the conversation as an indication of attentiveness

includes clarification of misunderstood statements.

Is the ability to communicate with all people with whom the leader comes into regular

contact; the ability to communicate continuously.

related to the time, place, and situation in which the conversation

occurs.

It is an important aspect in communication that can reinforce some behavior and extinguish others.

must devote full attention to the speaker.

Effective communication requires that one is alert to the many nonverbal cues expressed by listeners. These include posture, gesture, facial expression, tone and words.

occurs when a listener fails to hear the message because of

external (noise) or internal (something in mind) interference.