Security refresher

Patricia calls in asking for her market value. She doesn't remember her account number. Which security question can you ask her UPFRONT to search her account? (Select all that apply)

• Wed login ID 

• Client's Full Name

• Full SIN 

• Cross-Information Number

Max Timmy has locked himself out of his IOL account and needs a password reset. He provides you with his full name and account number however the last 4 digits of his SIN doesn't match our records. Which remaining security questions do you need to ask before resetting his IOL password? (check ALL that apply)

• His date of birth

• His email address

• The answer to one of his IOL security questions

• The approximate value of his account

• His full mailing address

While passing a caller through security, which verbiage can you not use to confirm the validity of the information. (Select all that apply)

• "Perfect"

• "Great"

• "Thanks/Thank you"

• "I can look into that after passing full security"

What type of information can you provide to a future advisor? (Select all that apply)

• Account type (e.g. RRSP, Non-Registered)

• Account administration type (e.g. Nominee, Client-Held)

• The web login ID

• Governing province for Locked-In Plans

Client Patricia calls in requesting information in her mother's Sylvie CI account number, is a verbal authorization from the client is required?

• True, verbal authorization from Sylvie is required to provide information to a third party

• False as Patricia has the Sylvie CI account number and her personal information. No verbal authorization required.

Mike's wife (Macy) provides you with her husband's account number. She is looking for her husband's web login ID. Please select the security questions you must ask Mike prior to discussing his account details with Macy (check ALL that apply)

• Mike's full name

• Mike's full SIN

• Mike's verbal authorization

• Mike's full mailing address including the postal code

• Mike's DOB and last 4 digits of SIN

When an Assante advisor calls in, what are the additional security questions required? (Select all that apply)

• Market value of the account

• Client’s FULL SIN 

• Client’s full mailing address, including postal code 

• Advisor AUM

Which of the following is an alternative question you can ask a future advisor who is unable to provide the client's account number?

• Market Value of the account

• Advisor of record's full name

• Client's full mailing address, including postal code

Even when a caller has provided the correct response to a secret question, you cannot assist the caller by confirming the spelling and/or formatting (i.e. space, capitalization) of the answer.

• True

• False

Assistant Samira is calling regarding two of John Smith's Advisor Online profiles. Once she provides you with John's dealer/rep codes, you can perform the following (check ALL that apply).

• AOL Unlock

• AOL Password Reset

• Link both advisor's User IDs

• None of the above