Day 3 Quiz

How Long does a customer have to cancel their Deposit and receive a full refund?

• They must cancel within 30 days to receive a refund for a Starlink deposit

• They must cancel within 7 days to receive a refund for a Starlink deposit

• Customers are able to cancel their deposit for a full refund at any time before their account is converted to active

• Deposits are non-refundable

How many days does a customer have to confirm their conversion and pay for hardware?

True or False : A customer can cancel an order themselves at anytime until the item is delivered to their shipping address

• True

• False

Answer explanation

A customer is only able to cancel a order before it is packed and shipped. Once it is packed, they must reach out to support to help cancel the order

When does a customer receive their 1st invoice from Starlink?

• When the Starlink ships

• 14 days after the Starlink ships

• 30 days after the Starlink ships or when activated. Whichever comes first.

• 7 Days after the Starlink ships

True or False : Customers can cancel their subscription and service at any time.

• True

• False

Answer explanation

Starlink doe snot have any contracts and customers don't need to have service for a specific amount of time before they have to cancel. They can cancel at anytime!

How many days does a customer have to wait to receive their refund once initiated?

A customer is asking to return their Long Wall Mount that was delivered to the 60 days ago. How much of a refund will they receive?

• They will receive a full refund

• They will receive a partial refund

• They will not receive any refund

Where can we find the current promotions we are offering our customers? Select all that apply.

• In the Updates and Trending Issues Channel on Teams

• Within the Ticket

• In the Playbook

• Via Email

Which payment processor is used in most LATAM and some African countries?

• Adyen

• dlocal

• Shift4

• Stripe

Which payment processor will a customer have if they sign up for Starlink today in the US

• Adyen

• dlocal

• Shift4

• Stripe