Office Administration: Functional language

We use this phrase when we interrupt speak to someone who is busy working

• I'm sorry I'm late

• I'm sorry to disturb you

• Never mind

• Don't worry

Who says this? " My department is developing a special new product"

• Recepcionist

• Sales representative

• Head of Research and development

• laboratory Technician

Q: Are you enjoying the exhibition?

• There are some very interesting stands

• Many people decided not to come.

• I'm Alain. I'm from France

• As a matter of fact, I'm going to participate in the race this year.

It is a formal apology when you walk into someone

• Sorry

• That's all right

• I beg your pardon

• Not at all

We use this phrase when someone is waiting for us

• I'm sorry to keep you waiting

• Don't mention it

• Never mind

• Not at all

David Jones is held up in a ................... because there was a car accident on Central Road.

• mixed up dates

• urgent meeting

• arrengeing an appointment

• traffic jam

This is a formal apology, usually used in business letters

• I'm sorry

• Don't worry

• Sorry

• I must apologize

Choose slightly formal way to express your gratitude

• Cheers

• OK

• Thank you. That's very kind of you.

• Don't worry

What may a Chief accountant say?

• Our customers are paying us on time

• We got some very special prices for you this month

• I want to sell our factory in China

• I work with this microscope everyday.

Q: How do I get to the new Exhibition Centre?

• Which bus do I need?

• This is the exit

• Follow the signs for Forest Street.

• Where should I get off?