Basic Foundation - SOC, CT & CL Understanding Set 1

What is the Thaw time for cheese before used?

• 4 hours ( 1 hour thawing + 2 hour holding time )

• 6 hours ( 2 hour thawing + 4 hour secondary time)

• 2 hour ( 1 hour thawing + 1 hour secondary )

• 3 hour ( 1 hour thawing + 2 hour secondary time)

How much of a cloths towel and Grill towel should be on every shift in the restaurant

• 52 cloths towel / 20 grill towel

• 62 cloths towel / 30 grill towel

• 72 cloths towel / 40 grill towel

• 80 cloths towel / 50 grill towel

DPS adalah nama singkatan bagi?

• Dual Post System

• Dual Point System

• Dual Point Service

• Dual Post Service

If guests purchase Happy Meal in the drive thru, toys must be provided directly by ?

• Order Taker

• Cashier

• Presenter

• Drink Drawer

OEPE stand for?

• Order End Present End

• Order End Product End

• Order taker End Presenter End

• Order taker End Product End

An Effective communication include criteria as per below :

i) Words

ii) Attitude

iii) Behavior

iv) Gestures

• i & ii

• i, ii & iii

• ii, iii & iv

• All the above

What type of feedback is practiced in McDonald’s ?

• Compliment and appreciation

• Positive and appreciation

• Appreciation and Constructive

• Constructive, appreciation and positive

Ali learned how to cook fries according to the procedure shown. This statement shown which step

                In 4 step of training_____

• prepare

• present

• try out

• follow up

"ensuring product are available within holding time" this statement refer to which McDonald value?

• community

• family

• inclusion

• integrity

Who responsible to ensure all products are within the Gold standard when delivered to the guest?

• runner

• presenter

• server

• all the above