Define Phase - Final Activity

Middle- or senior-level executive who supports the project team, ensuring that resources (usually from the BPE team) are with extensive experience and expertise

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COPQ is a tool to estimate the cost of poor quantity that result from inefficient practice in the process

• TRUE

• FALSE

In SIPOC, this is what the customer receives

• Input

• Process

• Customer

• Output

It contains your problem statement, goal(s)/objective(s),financial benefits, defect(s) and the scope

It is to identify what the customer wants from your organization and the issues that prevent your organization from satisfying your customer

• CTQ

• COPQ

• VOC

• VCO

_______ is responsible for providing data and expertise related to the project

• Project Resource

• Project Owner

• Project Leads

• Sponsor

SIPOC stands for

What does CTQ stand for

• Critical To Quantity

• Critical To Quality

• Critic to Quality

• Critical to Quanlitity

Below are the 3 components of CTQ, except

• Need

• Drivers

• Metric

• Requirements

When should VOC be used?

• Projects that are connected to business' needs

• Decide where to focus improvement efforts

• Identify unimportant drivers of customer satisfaction