Certified Used Quiz

How many service agents do we have that clean and service equipment when customers return it?

• 3

• 2

• 4

• 1

Answer explanation

We have 3 service agents:

1. Commercial Catering Equipment - AUCKLAND

2. CoSell - AUCKLAND

3. CoSell - CHRISTCHURCH

What are the Terms & Conditions documents that can be viewed on our website?

• 1. Rental Agreement

  2. Certified Used Equipment Rental

  3. Lease to Keep

• 1. Rental Agreement

  2. Certified Used Equipment Sales

• 1. Rental Agreement

  2. Lease to Keep

• 1. Rental Agreement

  2. Certified Used Equipment Sales

  3. Lease to Keep

Answer explanation

There are only two documents currently available to view online via our website and can be accessed by clicking the link and viewing the PDF document format

What is the name of the promotion currently running on the website for the Certified Used equipment?

• Click Frenzy

• May Madness

• Hot Deals

• EOFY Sale

Answer explanation

The Certified Used equipment promotion is aimed at moving equipment that has been sitting idle for some time, it is running from May right through to the end of June (EOFY) with the intention to generate more leads through customers visiting our website an viewing the equipment.

How many Certified Used assets are currently advertised on our website for sale?

• 300

• 185

• 240

• 205

Answer explanation

You can view the number of assets available for sale/rental on our website by clicking the "Shop all Certified Used equipment" button/link

If a customer purchases equipment from our website and decides they longer want it anymore after they have already received it, are they liable for any cancellation fees?

• Yes - they only need to pay the freight both ways (delivery & return to SilverChef)

• No - we cover all the costs incurred and the customer receives a full refund for the asset and freight

• Yes - they pay the freight both ways (delivery & return to SilverChef) and are also liable for a 15% restocking fee based on invoice paid for the asset only

• Yes - they pay a restocking fee of 15% of the invoice only, SilverChef cover the freight both ways (delivery & return to SilverChef)

Answer explanation

At our discretion, we have the ability to charge the customer a 15% restocking fee based on the amount of the invoice and also charge the freight both ways (delivery to them and return to SilverChef). This information can be found on our website on the "Delivery & Returns" page.

What payment methods can customers use to purchase Certified Used Equipment?

• 1. Visiting our Penrose office & paying in person

  2. Via our website & paying online

  3. Calling our customer service team and completing the transaction over the phone

• 1. Via our website & paying online

  2. Visiting our Penrose office & paying in person

• Customer can only purchase via our website

• Customer can only purchase in person by visiting our Penrose office

Answer explanation

Yes, the transaction can be completed online over the phone! A consultant can assist by guiding them through the online transaction process. It will provide the customer with options for payment (direct deposit/credit card) and they can do this themselves with a consultant guiding them, no need to provide any sensitive information like credit card numbers!

What is the most "out-of-it equipment" have we funded at SilverChef NZ?

• A truck

• An elevator

• Forklift

• Pens

Answer explanation

In 2015, SilverChef funded a truck for Sal's Authentic NY Pizza on Rent-Try-Buy

Who are the licensed forklift drivers in NZ?

• Sam

  Julz

  Paul

  Olive

• Paul

  Julz

• Sam

  Paul

  Julz

• Paul

  Sam

Answer explanation

Paul & Julz are licensed to drive the forklift outside of the warehouse and inside - Sam's license only allows him to drive inside the warehouse as you need an F edndorsement on your driver's license to be able to drive legally on an open road (outside of the warehouse).