PKT #3

Promo expires on 07/19/2023, MPD is $375. Customer makes a payment for $850.

How much is applied towards the MPD and towards the promo balance?

What are the two types of balances that a THD-US card may have?

What is a differed interest promo and how does it work?

What information do you need to provide when warm transferring to another department?

A promo expires within 30 days from today and customer wants to make a payment towards a promotion. MPD is $300 and payment will be made for $850.

How much will be applied towards the promo? and do you need to transfer to CAU?

Explain:

Revolve to promo

Promo to promo

Expired promo

What's the difference between Allocation vs Re-Allocation?

How long does a customer have to request an interest adjustment that was assessed to the account due to promo expiration?

A customer calls in complaining that he was not able to make a payment with the IVR, you apologized and resolved the customer's concern. Do you still need to submit a complaint even though you resolved the issue?

Can an authorized user add another authorized user?