
BTEC Level 3 - IT Social Media Customer Service
Quiz
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others
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Practice Problem
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Hard
Mr Lee
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is customer service on social media?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the advantages of providing customer service on social media?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a social media crisis?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the most effective way to handle negative feedback on social media?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main purpose of a social media policy?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the key elements of an effective social media policy?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the difference between social media monitoring and social media listening?
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