W2_D1_Knowledge Assessment Upskilling

Which eligible payment methods to receive the Autopay discount.

Choose all that apply:

• Debit cards

• Apple Pay

• Bank accounts

• T-Mobile MONEY

Customers who are enrolled in AutoPay with a credit card, Apple Pay, or Google Pay will no longer be eligible for the AutoPay discount starting on ________.

• May 17th

• May 18th

• May 19th

• May 20th

T-Mobile NRFs are charged for.

• Coverage device returns or exchanges

• Home Internet returns or exchanges

• Warranty exchanges for phone, tablets, and wearables

• All of the above

What account types the system does not charge a Device Connection Charge? Choose all that apply:

• Government Accounts

• Active Duty- Military

• Prepaid Accounts

• All of the above

Jim is contacting us because his daughter's line on his account has been suspended for a high balance. He can’t think of any foreign countries she would have been calling. What page in C2 would you use to assist Jim?

• Credit and adjustment support

• High balance account support

• All of the above

Which of the following does not identify Device Connection Charge?

• The Device Connection Charge (DCC) is a one-time charge for connecting a new device to the T-Mobile network when activating or upgrading.

• The DCC cost is $35 plus tax. It is paid upfront at the time of activation/upgrade, and it cannot be billed to the account.

• The Device Connection Charge (DCC) can be payed in the due date of bill.

When does not DCC applies?

• Any device activated or upgraded in any channel (including BYOD devices and self-service channels)

• Device is back ordered, currently out of stock.

• Metro by T-Mobile prepaid to postpaid conversions.

When do DCC applies?

• Each device in a multiple device order

• Update Card Information 

• Device is back ordered, currently out of stock. 

You validate the charges as Jim tells you he now remembers his daughter has a friend in France and the specific line was pre-high balance suspended. What option should you choose? Choose all that apply.

• Restore the account using the HBLT code.

• Place a one-time credit on the account to cover all of the charges.

• Offer Stateside International and backdate the feature to cover the overage.

• Let the customer know that he should pay all the charges to resume the account.

Sara doesn't have a bank account yet, but she'd love to save $20 per month with the four lines that she shares with her family. How can you help Sara receive the AutoPay discount?

• Offer T-Mobile MONEY as a solution

• Tell Sara to visit her local bank next week to set up a bank account

• Ask Sara if she has a family member who can use their bank account or debit card instead

• Give Sara the option of using a credit card