Hospitality & Tourism Final Review Unit 5

What is a primary reason why hospitality facilities develop emergency response procedures?

• To prevent emergency situations from occurring on the premises

• To increase guests' awareness of potential security and safety issues

• To reduce the time it takes to train employees in first aid, CPR, and security

• To help lessen panic and reduce the risk of damage or injury during an emergency situation

What type of security system enables hotels and restaurants to video-record activities such as robbery, shoplifting, and employee theft?

• Two-way radio

• Motion detection

• Electronic locking

• Closed-circuit television

How can restaurant employees be helpful during a robbery?

• Be aggressive

• Be talkative

• Be observant

• Be sincere

What do hotels develop to help guests safely exit the property if a fire occurs?

• Blueprint

• Evacuation plan

• Check-out policy

• Surveillance plan

What security measure can motels implement to help maintain their guests' safety outside the facility?

• Parking lot lighting system

• Fornt-desk alarm system

• Interior window locks

• Fire extinguishers

What type of system will notify the police that a robbery is in progress without the robbers' knowledge that a robbery is in progress at a hospitality or tourism business?

• Silent alarm

• Smoke alarm

• Manual locking system

• Automatic audio system

What security measure do cruise ships provide guests that enable them to store their valuable items?

• Shipping container

• Safe deposit box

• Baggage claim center

• Lost and found center

Anticipation that Derek Jeter played in his last home game with the New York Yankees, massive outdoor celebrations and riots occurred on the streets right after the game, which caused traffic problems and safety issues. What type of emergency do these situations exemplify?

• Widespread power outages

• Toxic chemical emissions

• Civil disobedience

• Terrorist attack

What happened in response to the terrorist attacks that occurred on September 11, 2001?

• Airports hired fewer security guards

• Airline travel substantially increased

• Airports hired ambassadors

• Airport security increased

A hotel lobby has loose electrical wires coming out of a wall. What type of hazard does this situation exemplify?

• Precautionary

• Chemical

• Biological

• Safety