Handling Complain
Authored by Muhammad Munthazir
Fun
Professional Development
Used 4+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang termasuk dalam Parameter Service Excellent, Kecuali
Reliability
Assurance
Tengilabel
Emphaty
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kemauan untuk membantu customer, kecepatan merespon kebutuhan dan delivery Merupakan pengertian dari ....
Responsiveness
Emphaty
REliability
assurance
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Adanya bukti fisik dan tampilan dari output kinerja yang dihasilkan seperti : sarana, suasana, produk
Reliability
Tangibles
Assurance
Responsiveness
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pengetahuan & tataperilakunya bisa menjamin kualitas / kuantittas layanan & terpercaya
merupakan pengertian dari....
Reliability
emphaty
Tangibles
Assurance
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Teknik Mengatasi Keluhan antara lain, Kecuali...
Teknik Help
Teknik Hear
Teknik Heat
Teknik Blast
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
yang digunakan untuk menatasi keluhan emosional anatara lain
Teknik Help
Teknik Heat
Teknik Blast
Teknik Heart
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kepanjangang HELP antara lain..
Hear, Empathy, Learning. Present the Fact
Hear, Emosional, Learning. Present
Hear, Emphaty,Landing,Present
Hit,Empathy, Learning, Present the fact
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