UNDERSTANDING COMMUNICATION SKILLS AND PROCESSES

What is the central aspect of communication?

• Transmitting and receiving information

• Verbal behavior

• Nonverbal behaviour

• Conveying a message with intention

What are the purposes of communication?

• To initiate some actions

• To impart information, ideas, attitudes, beliefs, or feelings

• To establish, acknowledge, or maintain links or relations with other people

• d) All answers are correct

What is the term used to describe the process of confirming that a message has been received and understood?

(a)  

(a)   feedback can be demonstrated through actions taken as requested and a email/memo/letter sent confirming receipt of the message.

Which of the following is an example of negative feedback?

• Action taken as requested

• A letter/memo/note sent confirming receipt of the message

• No written response at all

• Smile, nod, thumbs up

Which factor influences the choice of communication medium?

• Weather conditions

• Complexity of the message

• Availability of snacks

• Clothing preferences

Consider the factors influencing the choice of communication medium: time, complexity, distance, need for a written record, need for interaction, need for confidentiality, sensitivity to the effect on the recipient, and cost. Which communication medium would be most suitable for delivering an urgent and complex message that requires immediate interaction and confidentiality?

• Visual communication

• Written communication

• Oral communication

• Electronic communication

(a)   communication occurs between two individuals or between a number of individuals on a personal level.

(a)   communication refers to communication with oneself.

Which type of noise in communication is caused by interference due to differences in personality, culture, or outlook?

• Physical noise

• Technical noise

• Social noise

• Psychological noise