Tracking New Agenda Review 1

Which Delivery Signature option was requested by the shipper?

• a. Adult Signature Required

• b. Direct Signature Required

• c. Indirect Signature Required

• d. No Signature was requested

Which of the following packages do NOT qualify for convenient delivery options using FedEx Delivery Manager (FDM)?

• a. FedEx Express Saver addressed to a business address

• b. FedEx SmartPost addressed to a residential address

• c. Neither a nor b

• d. Both a & b

Why was the shipment not delivered by commitment?

• a. Apartment number not provided.

• b. Recipient has moved.

• c. Recipient not in/Business Closed.

• d. Refused by Recipient.

What would you advise the shipper regarding the delivery status of this shipment?

• a. Provide Proof of Delivery (POD)

• b. Provide Delivery Commitment

• c. Advise shipment never given to FedEx

• d. Advise package is out for delivery

When the FedEx Express driver made the first attempt for delivery and found no one available to

sign for the shipment, what time did the driver indicate they would return to the FedEx facility with the package?

• a. 1100

• b. 1500

• c. 1600

• d. 1800

What is the company name this package was addressed to?

• a. Bloomingdales

• b. Claridge

• c. Dunn & Bradstreet

• d. FedEx Freight

Which of the following scans indicates an Express international shipment has cleared customs

and is considered a domestic shipment?

• a. Manifest Data Entry (MDE)

• b. (ECCO) in Clearance Area

• c. Pickup Package (PUP)

• d. (ECCO) in Clearance Area (No Regulatory Delay)

What procedure should be followed when a customer requests package status for an international

package shipped to China which has a proof of delivery (POD) scan?

• a. Provide the package status.

• b. Transfer to Customer Advocate Team (CAT)

• c. Provide the Proof of Delivery (POD) information.

• d. Transfer to International Customer Service.

What is the total number of packages which were associated with this shipment?

• a. 2

• b. 3

• c. 4

• d. 5

What is the type of COD payment which was collected on this shipment?

• a. Secured

• b. Unsecured

• c. Guaranteed Funds

• d. Currency