ROP 1.5 Intro to Front Office - LHO 2

What is meant by Interadepartmental communication?

• Communication within departments

• Communication between departments

Front Office’ ‘Restaurants’ and ‘Bars’ are examples of -Support Center and front of the house?

• False

• True

Answer explanation

Revenue Center / Front of the house

A _____ provides travelers with lodging and free parking facilities, usually located along highways.

• Resort

• Holiday Inn

• Motel

A ‘Suite’ is A large room with a sitting area, sleeping area and superior amenities                   

• True

• False

Answer explanation

(A large room with a sitting area, a separate sleeping area and superior amenities)

A Commercial Hotel Mainly Attracts (Business & Traveller Clients)

• False

• True

A luxury hotel can be classified as a: ........

• 7 Stars

• 5 Stars or Above

• 4 Stars

• 4+

Interdepartmental communication refers to communication within departments..

• False

• True

As per the ‘AH & LA’ classification system, a hotel with 150-299 rooms can be classified as a

• Mega

• Small

• Large

• Medium

Rooms are close / nearby to one another considered as Adjoining Rooms

• False

• True

Answer explanation

Adjacent Rooms

What is the most important TASK of any Front Office?   

• A- Settlement of the payment "Check in / Check out"

• B- Handling Guest Request & Complaint

• A & B

• The welcoming of the guest

Answer explanation

The welcoming of the guest