
Test Kompetensi New CS
Authored by Liya Gita
Professional Development
Professional Development
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30 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Berikut adalah tagline CS : Smart Selling , Beautifull Service, Yes We Care, We Will Do it
Benar
Salah
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Menguasai produk , menawarkan produk, memiliki kemampuan komunikasi dan negosiasi bukan termasuk dalam tagline Smart Selling customer service
Benar
Salah
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Indikator penilaian yang termasuk dalam KPI Customer Service adalah Achievement Booking, Self Development, Service Score, Operational Score, QSD..
Benar
Salah
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
KPI CS akan dipotong 50%,
Jika Logbook inquiry dan inputan SRS tidak 50% ..
Benar
Salah
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Target booking CS product NDF CAR dengan masa kerja < 6 bulan agar mendapatkan score booking 3 adalah NTF >150juta
Benar
Salah
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Berikut merupakan point wajib valid pada saat melakukan verifikasi konsumen perorangan via call : Nomor Telp, Nama lengkap konsumen, Tempat tanggal Lahir, nama ibu kandung, alamat domisili
Benar
Salah
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Berikut yang bukan merupakan manfaat asuransi jiwa :
Sakit, Bunuh diri, Kecelakaan
Korban pembunuhan, Pecandu Obat-obatan terlarang
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