Product Knowledge

Which rooms at the reef recieves turn down services

• My Room

• ONLY VIP and Owners

• All Rooms

• Not a single one!

The minibars at the Cove have been ________

What time does turn down service begin at the Cove?

• 5:00PM

• When I say so

• 6:00PM

• 6:00AM

Will the AC work if the sliding door is open?

• What you asking me for?

• Maybe

• No

• Yes, absolutely!

How to advise guest if they state the AC not turning On?

• To sing a song and the AC will turn on.

• To go outside on the balcony until it turns on.

• To open, close and lock the sliding door.

• To keep the sliding door open

Where is the Room Service menu?

• It is located on the TV

• It is located on the ceiling

• It is located on your dresser

• Chal, we aint gat none.

If the guest states the TV Menu is not coming up... How can I quickly assist?

• Call Security

• Dispatch to Housekeeping department

• Go to the guest room to assist

• Unassign and Reassign (I status) the room in LMS

I'm staying at the Reef and I am requesting bottled drinking water. What should I tell the guest?

• Log the call and dispatch to HK Manager

• Your kitchen faucets are equipped with filtered drinking water

• Log the call and take the water to the guest Room

• Go to Stars Cafe for some water then!

The guest is staying at the Cove and is requesting water. What should I do?

• Inform the guest that their faucets in thier room has filtered water

• do not log the call at all

• Log the call and dispatch to the houseman/MOD

• log the call and let Jesus Fix It

Where are the refrigerators located in the Lagoon Wing?

• In my kitchen

• I don't know dred

• In the closet

• Opposite the bed