BP3, unit 8

Choose the best word to complete the text:

Is it true that the Internet has changed the way we shop? OK, we can look at a website, see something we like, and check if the item is in ______________.

• delivered

• stock

• invoice

• place

• track

Choose the best word to complete the text:

But is this so different from simply telephoning? And then, when we ______________ the order, we don’t need to talk to anybody – the order goes through and we wait for the product to arrive at our door.

• delivered

• gave

• invoice

• place

• track

Choose the best word to complete the text:

But 100 years ago, you sent a message to a shop, and they ______________ the goods the same afternoon. So what’s new?

• delivered

• gave

• invoice

• guarantee

• track

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You still have to pay the ______________! The best thing about online shopping is...

• process

• gave

• invoice

• guarantee

• track

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The best thing about online shopping is the fact that you can ______________ your shipment. When I bought some goods last month for my company, I really needed to know when they would arrive.

• process

• gave

• make

• guarantee

• track

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Of course, the website ______________ me an estimated date for delivery...

• process

• gave

• make

• guarantee

• quote

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Of course, the website gave me an estimated date for delivery, but they couldn’t ______________ it, and...

• process

• gave

• make

• guarantee

• quote

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Of course, the website gave me an estimated date for delivery, but they couldn’t guarantee it, and as the company don’t ______________ their orders very quickly, I wanted to check every day...

• process

• gave

• make

• guarantee

• quote

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Sometimes, you ______________ an enquiry about a product...

• process

• gave

• make

• guarantee

• quote

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Sometimes, you make an enquiry about a product, the suppliers ______________ you a price for it, and everything seems fine. But then the goods don’t arrive, and you need to make a complaint. This can be very frustrating. 

• process

• gave

• make

• guarantee

• quote