
Concession
Authored by Training Team
Computers
KG
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer can be compensated with GBs or amount based on his request
TRUE
FALSE
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If Cst asked for compensation: TTS shouldn’t contain any update with “Engineering Inspection”
TRUE
FALSE
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Approved concession way of communication:
Call
SMS
Call & SMS
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TKT closed in 13/2/2022 and CST is asking for compensation:
Compensate CST normally
Direct CST to CSO
Do not compensate CST
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST need compensation and there is NO outage ID on CST360
Create IR
Search for outage SRs on BSS
Compensate CST normally with Giga bytes
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Stolen Cable concession SLA will be
21 Days
21 Working Days
2 Hrs
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CCA should mention his supporter group on TTS while creating or Re-Escalation
TRUE
FALSE
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