Concession

Customer can be compensated with GBs or amount based on his request

• TRUE

• FALSE

If Cst asked for compensation: TTS shouldn’t contain any update with “Engineering Inspection”

• TRUE

• FALSE

 Approved concession way of communication:

• Call

• SMS

• Call & SMS

TKT closed in 13/2/2022 and CST is asking for compensation:

• Compensate CST normally

• Direct CST to CSO

• Do not compensate CST

CST need compensation and there is NO outage ID on CST360

• Create IR

• Search for outage SRs on BSS

• Compensate CST normally with Giga bytes

Stolen Cable concession SLA will be

• 21 Days

• 21 Working Days

• 2 Hrs

CCA should mention his supporter group on TTS while creating or Re-Escalation 

• TRUE

• FALSE

NOC pool SLA :

• 2 Hrs

• 24 Hrs

• From 2 to 5 Hrs