Services Marketing Topic 5 (Group 1)

There are four types of values that we find in an organizational setting, but this specific value reflects on how you relate to other people.

• Individual values

• Relationship values

• Organizational values

• Societal values 

With the four types of values, which best describes Individual values?

• A reflection on how you relate to other people.

• A reflection on how your organization shows up and operates in the world.

• A reflection on how you show up in your life.

• A reflection on how you or your organization relates to society.

This value includes future generations, environmental awareness, ecology and sustainability.

• Individual values

• Relationship values 

• Organizational values

• Societal values

What is the importance of the Vision Statement on a company?

•  It communicates the values and principles that a business upholds and represents, thereby providing a clear understanding of what the organization stands for. 

•  It was made to inspire and help motivate employees to work toward shared goals.

•  It helps a company and employee maintain a good reputation with their community and clients.

• It serves as your company’s foundation to define what your company is about and lets you define what kind of company you are building.

It is a series of steps that happen when a customer communicates an issue or concern in customer service.

• Values

• Opportunity

• Process

• Objective

What is NOT a component of Customer Service?

• Basic Needs

• Performance Needs

• Excitement Needs 

• Safety Needs

In order to create value for the company and build a more loyal customer base, the service provider must engage the customers as?

• Business Partner

•  Friend

• Boss

• Adaptability

These are the very values that develop and sustain effective customer service.

• Honesty and Creativity

• Respect and Integrity

•  Integrity and Fortitude

•  Honesty and Adaptability

It refers to the shared beliefs, values, customs, behaviors, and artifacts that characterize a particular group of people or society.

• Organizational Culture

• Values

• Culture

•  Assumptions

It represents the visible and tangible aspects of culture. Example of these are dress codes, rituals, language, and etc.

•  Culture

•  Behavior and Artifacts

• Values

• Organizational Culture